Contact
We would like to help
Tell us what is not working. You will get a considered reply from someone who has read it — not an auto-responder — within one working day.
- Lagos, Nigeria
- Monday to Friday, 08:00–18:00 WAT
FAQ
The questions we get asked before the first meeting
If yours is not here, ask it directly — we would rather answer it once properly than have you guess.
Book a walkthrough and we will run your own scenario through the system — your admission flow, your billing rules, your report. It takes about forty minutes. Send us a note or call +234 809 988 8600 and we will find a slot this week.
Often, yes — and we will say so. A three-room clinic usually needs X2R for records and nothing else; the full hospital management system only starts paying for itself once you have wards, theatre lists and a stores function to reconcile.
Usually. X2A was built to read from EMRs we did not write, and a good share of our work is integration rather than replacement. If the existing system is genuinely holding you back we will show you the specific reasons rather than asserting it. More on X2A.
A single-site clinic on X2R is typically live in four to six weeks. A full hospital rollout runs three to five months, most of which is data migration and training rather than installation. We publish the plan before we start and tell you early when a date is slipping.
We migrate them. Historical records are cleaned, mapped and loaded before go-live, with a reconciliation report you sign off against. Anything we cannot confidently map is flagged rather than silently dropped.
No. Dispensing, records capture and specimen tracking run offline and sync when the connection returns, because a pharmacy queue cannot wait for a router. Only the analytics dashboard needs a live connection.
We do, role by role, on the live system rather than a demo copy — ward clerks, pharmacists, lab scientists and your IT officer each on the workflow they own. We stay on site through the first weeks of live use. See the training programme.
In the region you choose, under your organisation's control, with role-based access and an audit trail on every read and edit. Our engineers do not hold standing access to production data; support access is granted per incident, time-boxed and logged.
Yes, and we help you become compliant too — data inventories, retention schedules, consent records, breach procedures and staff training. Compliance is a practice inside your organisation, not a certificate the vendor holds. How we approach it.
Yes, in open, documented formats, at any time, at no charge. We build on HL7 and FHIR interfaces specifically so the next vendor after us can read what we wrote. Lock-in is not a business model we are interested in.
Per site, by module, on an annual licence that includes hosting, updates and support. Implementation and migration are quoted separately and once. We will give you the total cost of the first three years in writing before you sign anything.
A named contact rather than a ticket queue, with agreed response times by severity, and emergency cover outside working hours for anything that stops clinical work. Reach us on +234 809 988 8600 or hello@xeventy2health.com.
Regularly — registries, screening tools, referral networks, immunisation trackers. Bring the problem and we will scope it honestly before quoting it. Custom builds.
Newsletter
What we learned this month, from inside real facilities
Deployment write-ups, compliance changes worth acting on, and the occasional post-mortem of something we got wrong. Written for people who run health services, not for a mailing list.
